1. Shipping Locations
We currently provide shipping services within Malaysia. For selected international destinations, please contact our support team to confirm availability and delivery options.
If your location is not available during checkout, please reach out to us for further assistance.
2. Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Methods & Delivery Time
We offer the following shipping options:
Standard Shipping:
Estimated delivery within 5–7 business days.
Express Shipping:
Estimated delivery within 2–4 business days (if available).
Please note that delivery times are estimates only and may be affected by factors beyond our control, including weather conditions, public holidays, courier delays, and other unforeseen circumstances.
4. Shipping Fees
Free Shipping
We are pleased to offer free standard shipping for orders within Malaysia. Any applicable delivery charges, if required for specific locations or special delivery arrangements, will be displayed during checkout.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking details.
You may use the tracking number provided to monitor your shipment through the courier’s tracking service.
6. Lost or Delayed Shipments
If your order is delayed, lost, or has not arrived within the estimated delivery timeframe, please contact us with your order details:
Email: gourmentgalley@outlook.com
We will work closely with the relevant courier service to investigate and resolve the issue as quickly as possible.
7. Incorrect Shipping Address
Please ensure that your shipping information is accurate before completing your order.
GOURMET GALLEY SDN. BHD. is not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete shipping information provided by the customer.
8. Order Modifications & Cancellations
Orders may be modified or cancelled within 12 hours of placement.
Once an order has been processed, packed, or shipped, changes or cancellations can no longer be made.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
GOURMET GALLEY SDN. BHD.
Company Registration No.: 202601022013 (1684110-H)
Email: gourmentgalley@outlook.com