Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in these Terms and Conditions) refers to Gourment Galley.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to Gourment Galley, accessible from https://gourmentgalley.com/
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • “Account” means a unique account created for You to access the Service or parts of the Service.
  • “Terms and Conditions” (also referred to as “Terms”) means these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
  • “Third-party Service” means any services or content provided by a third party that may be displayed, included or made available by the Service.
  • “Website” refers to Gourment Galley, accessible from https://gourmentgalley.com/

2. Acknowledgment and Acceptance

These Terms govern Your use of the Service and the purchase of Goods from Gourment Galley. They form the agreement between You and the Company and set out the rights and obligations of all users.

By accessing or using the Service, or by placing an Order, You agree to be bound by these Terms. If You disagree with any part of these Terms, You may not access the Service.

Your use of the Service is also subject to Our Privacy Policy, Shipping Policy and Return & Refund Policy, which form part of these Terms.

3. Eligibility and User Accounts

You must be at least 18 years old to place an Order. If You are under 18, You may use the Service only with the involvement and consent of a parent or legal guardian.

When You create an Account, You must provide information that is accurate, complete and current. You are responsible for:

  • Keeping Your password and login details confidential.
  • All activities that occur under Your Account.
  • Notifying Us immediately of any unauthorised use of Your Account.

We reserve the right to refuse service, suspend or terminate Accounts at Our sole discretion.

4. Placing Orders

By placing an Order, You warrant that You are legally capable of entering into binding contracts and that the information You provide is true, correct and complete.

An Order is an offer by You to buy Goods. A contract is formed only when We dispatch the Goods and send You a shipping confirmation. An order confirmation email is an acknowledgment of receipt only.

We may refuse or cancel Your Order at any time, including when:

  • Goods are out of stock or discontinued.
  • There is an error in the description or price of Goods.
  • We suspect fraud or an unauthorised transaction.
  • Payment cannot be verified.
  • Delivery to Your address is not possible.

If an Order is cancelled after payment, We will refund the amount paid to the original payment method.

5. Product Information and Availability

We aim to describe Our cookware, cutlery, bakeware, utensils, kitchen tools and appliances as accurately as possible, including materials, dimensions, capacities and compatibility.

Please note:

  • Colours and finishes may vary slightly from what appears on Your screen.
  • Dimensions, weights and capacities are approximate and may vary within normal manufacturing tolerances.
  • Handmade, cast iron, wooden, stone and ceramic items may have natural variations in grain, colour, texture or glaze. These are not defects.
  • Stove-top compatibility (gas, electric, ceramic, induction), oven-safe temperatures and dishwasher suitability are stated as provided by the manufacturer. Please check them before purchase and use.
  • Images may include food, props or accessories that are not part of the item sold.

All Goods are subject to availability. We may limit quantities, discontinue products or change specifications without notice.

6. Pricing and Payment

All prices are shown in Malaysian Ringgit (RM) and include applicable taxes unless stated otherwise. Shipping fees, if any, are shown at checkout.

Prices may change at any time without notice. The price that applies is the price shown when You place Your Order. If a pricing error is found, We will contact You to confirm the Order at the correct price or cancel it for a full refund.

We accept the payment methods displayed at checkout, which may include credit and debit cards, online banking (FPX) and e-wallets. Payments are processed by third-party payment providers, and We do not store Your full card details.

7. Product Safety and Proper Use

Kitchenware can cause injury if used incorrectly. By purchasing Goods, You agree to:

  • Read and follow all manufacturer instructions, warnings and care guides provided with the Goods.
  • Handle knives, blades, graters, mandolines and other sharp tools with care, and keep them out of reach of children.
  • Use cookware only on compatible heat sources and within stated temperature limits.
  • Use handles, lids and oven mitts appropriately, as cookware and bakeware become hot during use.
  • Not leave cookware empty on high heat, which may damage the item or create a fire risk.
  • Use electrical appliances only with a compatible power supply (Malaysia: 240V, 3-pin Type G plug), and never with damaged cords or plugs.
  • Follow seasoning and care instructions for cast iron, carbon steel, non-stick and wooden items.

Sale of knives and blades: Knives and bladed items are sold only to customers aged 18 and above. We may request age verification and may cancel Orders where this cannot be confirmed.

The Company is not responsible for injury, damage or loss caused by misuse, incorrect installation, improper care, or failure to follow product instructions and warnings.

8. Shipping and Delivery

Shipping is handled according to Our Shipping Policy. Delivery timeframes shown on the Service are estimates only.

Risk of loss or damage passes to You when the Goods are delivered to the address You provided. Ownership passes to You once We receive full payment. You are responsible for providing a correct and complete shipping address.

Please inspect Your parcel on arrival, especially fragile items such as glassware, ceramics and stoneware. Report any damage according to Our Return & Refund Policy.

9. Returns, Exchanges and Refunds

Returns, exchanges and refunds are handled according to Our Return & Refund Policy, which sets out eligible cases, time limits and required evidence.

For hygiene and food-safety reasons, kitchenware that has been used, washed, seasoned or has come into contact with food cannot be returned, unless it is defective or does not match its description.

Nothing in these Terms affects Your statutory rights as a consumer.

10. Product Warranty

Selected Goods, such as cookware sets and electrical appliances, come with a manufacturer’s or Company warranty against defects in materials and workmanship. The warranty period, where applicable, is stated on the product page or in the product packaging.

The warranty does not cover:

  • Normal wear and tear, including scratches, discolouration, staining and loss of non-stick coating from normal use.
  • Damage from overheating, dropping, misuse or use on an incompatible heat source.
  • Rust or damage caused by improper cleaning, dishwasher use where not recommended, or failure to dry or season items.
  • Damage caused by using metal utensils on non-stick surfaces.
  • Goods repaired or modified by anyone other than Us or an authorised service centre.

To make a warranty claim, contact Us with Your order number, a description of the issue and clear photos or videos. We may repair, replace or refund the item at Our discretion.

11. Promotions, Vouchers and Discount Codes

We may run promotions, sales, contests or issue discount codes and vouchers. Each promotion may have its own terms, which apply alongside these Terms. Unless stated otherwise:

  • Only one discount code may be used per Order, and codes cannot be combined with other offers.
  • Vouchers have no cash value and are non-transferable.
  • Expired codes cannot be reinstated.

We may withdraw or change any promotion at any time, and may cancel Orders where a promotion has been misused.

12. Reviews, Recipes and User Content

The Service may allow You to post reviews, ratings, photos, recipes and other content (“User Content”). You are responsible for Your User Content and confirm that You own it or have the right to share it.

By posting User Content, You grant Us a non-exclusive, royalty-free, worldwide licence to use, reproduce, display and distribute it on the Service and in Our marketing.

You must not post User Content that is false, misleading, defamatory, obscene, infringing, or that contains advertising or spam. We may remove any User Content without notice.

13. Intellectual Property

The Service and its content, including the Gourment Galley name, logo, product photographs, recipes, text and graphics, are the exclusive property of the Company and its licensors. You may not copy, reproduce, modify, distribute or create derivative works from any part of the Service without Our prior written consent.

14. Prohibited Uses

You agree not to use the Service:

  • For any unlawful purpose or in breach of any law or regulation.
  • To purchase Goods for unauthorised commercial resale without Our written consent.
  • To submit false, fraudulent or another person’s information.
  • To upload or transmit viruses, malware or harmful code.
  • To scrape, crawl or collect data from the Service using automated means.
  • To interfere with the security or operation of the Service.
  • To impersonate the Company, Our staff or any other person.

15. Links to Third-Party Websites

The Service may contain links to third-party websites or services, such as payment gateways, courier tracking pages and social media. We have no control over and assume no responsibility for their content, privacy policies or practices.

16. Disclaimer of Warranties

The Service is provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by law, the Company disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, except those that cannot be excluded by law.

Recipes, cooking tips and usage guides on the Service are for general information only. Results may vary, and You use them at Your own risk.

Nothing in these Terms excludes or limits any guarantee or right You have under the Consumer Protection Act 1999 or any other law that cannot lawfully be excluded.

17. Limitation of Liability

To the maximum extent permitted by law, the Company, its directors, employees, partners and suppliers shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data or goodwill, damage to stoves, ovens or other property, or spoiled food, arising from Your use of the Service or the Goods.

Our total liability to You for any claim arising from an Order shall not exceed the amount You actually paid for the Goods in that Order.

18. Indemnification

You agree to indemnify and hold harmless the Company and its directors, employees, agents and suppliers from any claims, damages, losses, liabilities and expenses (including reasonable legal fees) arising from Your use or misuse of the Service or Goods, Your breach of these Terms, Your violation of any law or third-party rights, or any User Content You submit.

19. Privacy

We collect and process Your personal data in accordance with Our Privacy Policy and the Personal Data Protection Act 2010 (Malaysia). By using the Service, You consent to such processing, including sharing necessary details with payment providers and couriers to fulfil Your Order.

20. Termination

We may suspend or terminate Your Account or access to the Service immediately, without prior notice or liability, for any reason, including if You breach these Terms. Provisions that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability, indemnification and governing law, will continue to apply.

21. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations caused by events beyond its reasonable control, including natural disasters, floods, fire, epidemics, government actions, strikes, war, courier or supplier failures, and internet or power outages.

22. Governing Law

These Terms, and Your use of the Service and purchase of Goods, shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.

These Terms are subject to applicable Malaysian laws, including the Consumer Protection Act 1999, the Electronic Commerce Act 2006, the Consumer Protection (Electronic Trade Transactions) Regulations 2012 and the Personal Data Protection Act 2010.

23. Dispute Resolution

If You have any concern or dispute about the Service or an Order, You agree to first try to resolve it informally by contacting Us. We will respond within [7] working days and work with You in good faith to reach a resolution.

If the dispute cannot be resolved informally, either party may refer it to the Tribunal for Consumer Claims Malaysia, where eligible, or to the courts of Malaysia. You and the Company submit to the exclusive jurisdiction of the courts of Malaysia for any dispute not resolved by the Tribunal.

24. Severability, Waiver and Entire Agreement

Severability: If any provision of these Terms is held to be invalid or unenforceable, it will be interpreted to achieve its objectives as far as the law allows, and the remaining provisions will continue in full force.

Waiver: Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

Entire agreement: These Terms, together with Our Privacy Policy, Shipping Policy, Return & Refund Policy and any promotion-specific terms, form the entire agreement between You and the Company.

Language: If a translated version of these Terms conflicts with the English version, the English version prevails.

25. Changes to These Terms

We may modify or replace these Terms at any time. Changes take effect when posted on this page with an updated “Last updated” date. By continuing to use the Service after changes take effect, You agree to the revised Terms. Orders placed before a change remain subject to the Terms in force when they were placed.

26. Contact Us

If You have any questions about these Terms and Conditions, You can contact Us:

  • By email: gourmentgalley@outlook.com
    • By phone or WhatsApp: 01120757049
  • By visiting our website: https://gourmentgalley.com