1. Introduction
Welcome to GOURMET GALLEY SDN. BHD. (202601022013 (1684110-H)) (“we,” “our,” or “us”). By accessing and using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.
2. Eligibility
You must be at least 18 years old or have parental/guardian consent to make purchases on our website.
By using our website, you confirm that all information provided is accurate, complete, and up to date.
3. Product Information
We make every effort to display and describe our household utensils and cutlery products as accurately as possible. However, we do not guarantee that product colours, specifications, measurements, or descriptions will always be exact due to differences in display settings and product variations.
Product prices, availability, and specifications are subject to change without prior notice.
4. Orders & Payments
- All orders are subject to product availability.
- We accept payments through credit/debit cards and secure online payment gateways.
- By placing an order, you authorize us to charge your selected payment method.
- If payment is unsuccessful, unauthorized, or suspected of fraudulent activity, we reserve the right to cancel or refuse the order.
5. Shipping Charges
We provide delivery services for household utensils and cutlery products within Malaysia. Shipping charges, delivery times, and applicable fees may vary depending on the product, location, and delivery requirements.
Any applicable shipping charges will be displayed during the checkout process before payment confirmation.
6. Returns & Exchanges
Items may be returned or exchanged within the period stated in our Return, Refund & Cancellation Policy, subject to the applicable conditions.
Returned items must:
- Be unused and in their original condition.
- Include original packaging and accessories.
- Include valid proof of purchase.
Refunds will only be processed after the returned item has been inspected and approved.
7. Privacy Policy
Your personal information is handled in accordance with our Privacy Policy. We do not sell, trade, or disclose your personal information to third parties without your consent, except where required by law or necessary to provide our services.
8. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
We are not responsible for damages, losses, or issues resulting from improper handling, misuse, negligence, or failure to follow product care instructions.
9. Intellectual Property
All content, trademarks, logos, images, graphics, text, product descriptions, and other materials on this website are the intellectual property of GOURMET GALLEY SDN. BHD. and may not be copied, reproduced, distributed, or used without our prior written permission.
10. Governing Law & Jurisdiction
These Terms and Conditions are governed by the laws of Malaysia.
Any dispute arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Malaysia.
11. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will become effective immediately upon being posted on this page.
12. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
GOURMET GALLEY SDN. BHD.
Company Registration No.: 202601022013 (1684110-H)
Email: gourmentgalley@outlook.com