1. Definitions
For the purposes of this Privacy Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Privacy Policy) refers to Gourment Galley.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to Gourment Galley, accessible from https://gourmentgalley.com/
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- “Personal Data” means any information that relates directly or indirectly to You and identifies You, as defined in the Personal Data Protection Act 2010 (“PDPA”).
- “Cookies” are small files placed on Your computer, mobile device or other device by a website, which store details of Your browsing on that website.
- “Service Provider” means any person or company that processes data on behalf of the Company, such as payment gateways, couriers, hosting providers and analytics services.
- “Device” means any device that can access the Service, such as a computer, mobile phone or tablet.
2. Overview and Consent
Gourment Galley respects Your privacy. This Privacy Policy explains how We collect, use, disclose and protect Your Personal Data when You visit https://gourmentgalley.com/, create an Account, place an Order, subscribe to Our newsletter or contact Us.
We process Personal Data in accordance with the Personal Data Protection Act 2010 (Malaysia) and its amendments.
By using the Service or providing Your Personal Data to Us, You consent to the collection, use and disclosure of Your Personal Data as described in this Privacy Policy. If You do not agree, please do not use the Service or provide Your Personal Data.
3. Personal Data We Collect
We may collect the following types of Personal Data:
| Category | Examples |
|---|---|
| Identity and contact | Full name, email address, phone number |
| Age verification | Confirmation that You are 18 or above, for Orders containing knives or bladed items |
| Delivery and billing | Shipping address, billing address, postcode |
| Account | Username, password (stored encrypted), order history, wishlist |
| Transaction | Order details, amount paid, payment method type, transaction reference |
| Support and claims | Messages, emails, unboxing videos, photos and documents You send with a return, refund or warranty request |
| User Content | Reviews, ratings, recipes and photos You post on the Service |
| Usage and device | IP address, browser type, device type, pages visited, time spent, referring website |
| Marketing | Your marketing preferences, responses to promotions and surveys |
We do not collect or store Your full card numbers. Payments are processed securely by Our third-party payment providers.
How We Collect Personal Data
- Directly from You when You create an Account, place an Order, subscribe to Our newsletter, post a review or recipe, contact customer service, or make a return, refund or warranty request.
- Automatically when You browse the Service, through Cookies and similar technologies.
- From third parties such as payment providers, couriers and social media platforms, if You log in or interact with Us through them.
4. How We Use Your Personal Data
We use Your Personal Data for the following purposes:
- To process, confirm, pack, ship and deliver Your Orders.
- To verify Your age for Orders containing knives or bladed items.
- To create and manage Your Account.
- To process payments and prevent fraud.
- To provide customer support and handle returns, refunds, exchanges and warranty claims.
- To send You order updates, shipping notifications and service messages.
- To send You newsletters, recipes, promotions and offers, where You have agreed to receive them.
- To display Your reviews, ratings and recipes on the Service.
- To improve Our website, products and customer experience through analytics.
- To comply with legal, tax, accounting and regulatory obligations.
- To protect Our rights, enforce Our Terms and Conditions and resolve disputes.
You may opt out of marketing messages at any time by clicking “unsubscribe” in Our emails or contacting Us. You will still receive service messages related to Your Orders.
5. Disclosure of Your Personal Data
We do not sell or rent Your Personal Data. We may share it only with:
- Couriers and logistics partners, to deliver Your Orders.
- Payment providers, to process Your payments.
- Manufacturers or authorised service centres, to handle warranty claims.
- IT, hosting, email and analytics Service Providers, who help Us operate the Service.
- Professional advisers, such as lawyers, accountants and auditors.
- Government authorities, regulators or law enforcement, where required by law or court order.
- A buyer or successor, if the Company is involved in a merger, acquisition or sale of assets.
All Service Providers are required to protect Your Personal Data and use it only for the purposes We specify.
6. Cookies and Tracking Technologies
We use Cookies and similar technologies to keep the Service working, remember Your cart and preferences, understand how visitors use Our website, and show relevant advertising.
- Essential Cookies are needed for the website to function, such as keeping items in Your cart and keeping You signed in.
- Analytics Cookies help Us understand traffic and improve the Service.
- Marketing Cookies may be set by Us or Our advertising partners to show You relevant ads on other platforms.
You can set Your browser to refuse Cookies or alert You when Cookies are being sent. If You disable essential Cookies, some parts of the Service may not work properly.
7. Transfer of Personal Data Outside Malaysia
Some of Our Service Providers, such as cloud hosting, email and analytics providers, may store or process Personal Data on servers outside Malaysia. Where this happens, We take reasonable steps to ensure Your Personal Data receives a level of protection consistent with the PDPA.
8. Retention of Personal Data
We keep Your Personal Data only for as long as needed for the purposes in this Privacy Policy, or as required by law. Order and transaction records are kept for the period required by tax and accounting laws.
Return, refund and warranty evidence, such as unboxing videos and photos, is kept only for as long as needed to resolve Your request and any related dispute. When Personal Data is no longer needed, We securely delete or anonymise it.
9. Security of Personal Data
We use reasonable administrative, technical and physical safeguards to protect Your Personal Data from loss, misuse, unauthorised access, disclosure or alteration. These include SSL encryption on Our website, secure payment gateways and restricted staff access.
No method of transmission over the internet or electronic storage is 100% secure, and We cannot guarantee absolute security. If a data breach occurs that is likely to cause You significant harm, We will notify You and the relevant authorities as required by law.
You are responsible for keeping Your Account password confidential.
10. Your Rights
Subject to the PDPA, You have the right to:
- Access the Personal Data We hold about You.
- Correct Personal Data that is inaccurate, incomplete, misleading or out of date.
- Withdraw consent to the processing of Your Personal Data, in whole or in part.
- Limit processing, including asking Us to stop sending You direct marketing.
- Request data portability, where applicable under the law.
To exercise these rights, contact Us using the details in Section 15. We may need to verify Your identity before acting on Your request, and may charge a fee for data access requests as permitted by law.
If You withdraw consent or limit processing, We may not be able to process Your Orders, manage Your Account or provide some services to You.
11. Children’s Privacy
The Service is not directed at children under 18. We do not knowingly collect Personal Data from anyone under 18 without the consent of a parent or legal guardian. If You believe a child has provided Us with Personal Data without such consent, please contact Us and We will delete it.
12. Links to Other Websites
The Service may contain links to websites not operated by Us, such as payment gateways, courier tracking pages, recipe sources and social media. We are not responsible for the content or privacy practices of those websites. Please review their privacy policies before providing any Personal Data.
13. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Malaysia, including the Personal Data Protection Act 2010 and its amendments.
In the event of any inconsistency between the English and Bahasa Melayu versions of this Privacy Policy, the English version shall prevail.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a revised “Last updated” date. Where changes are significant, We will notify You by email or through a notice on the Service. Please review this Privacy Policy regularly.
15. Contact Us
If You have any questions about this Privacy Policy, or wish to access, correct or limit the processing of Your Personal Data, You can contact Us:
- By email: gourmentgalley@outlook.com
- By phone: 011-2075 7049
- By visiting Our website: https://gourmentgalley.com/