At GOURMET GALLEY SDN. BHD. (202601022013 (1684110-H)), we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase of our household utensils and cutlery products, we are here to assist you. This policy outlines our return, refund, and cancellation procedures to provide transparency and peace of mind when shopping with us.
1. Returns
You have 30 calendar days from the date you receive your item to request a return.
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition as when you received it.
- The item must be returned in its original packaging.
- A valid proof of purchase (such as an order confirmation email or receipt) must be provided.
Please note: Items that are damaged due to misuse, negligence, improper handling, or failure to follow product care instructions are not eligible for return.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved:
- A full refund will be issued to your original payment method.
- Refunds are typically processed within 7–14 business days, depending on your payment provider.
3. Cancellations
You may request to cancel your order within 12 hours of placing your order.
To cancel your order:
- Send an email to gourmentgalley@outlook.com with your order number and cancellation request.
- If your request is received within the 12-hour period and before your order has been processed or shipped, we will cancel your order and issue a full refund.
- Orders that have already been processed, packed, or shipped cannot be cancelled.
4. How to Initiate a Return or Cancellation
To request a return or cancellation, please contact us:
GOURMET GALLEY SDN. BHD.
Company Registration No.: 202601022013 (1684110-H)
Email: gourmentgalley@outlook.com
Please include the following information:
- Order number
- Item(s) you wish to return or cancel
- Reason for the return or cancellation
- Photos of the item(s), if applicable
5. Exceptions
This policy does not cover:
- Return shipping costs (unless otherwise stated).
- Warranty claims or manufacturer-related repairs.
- Products that have been used, damaged due to misuse, or altered after delivery.
- Items damaged due to improper handling or failure to follow product instructions.
Contact Us
If you have any questions regarding this Return, Refund & Cancellation Policy, please contact us:
GOURMET GALLEY SDN. BHD.
Company Registration No.: 202601022013 (1684110-H)
Email: gourmentgalley@outlook.com